Privacy Policy

1. Data Controller

The personal data controller is KeyTicket Solutions S.R.L., headquartered in Oradea, Romania (hereinafter referred to as "Simplinica", "we", or "the controller"). For any questions related to data protection, you can contact us at hello@keyticket.eu.

2. Data We Collect

We collect the following categories of personal data:

• Contact form data: name, email address, phone number, and the message submitted.
• "Request Access" form data: name, email address, clinic name, phone number.
• Automatically collected technical data: IP address, browser type, operating system, pages visited, and visit duration (through analytics services).
• reCAPTCHA data: Google reCAPTCHA Enterprise collects technical data (browsing behavior, device information) to prevent automated abuse.

3. Purposes of Processing

We process your personal data for the following purposes:

• Responding to inquiries submitted through the contact form.
• Processing access requests for the Simplinica platform.
• Preventing abuse and unauthorized access (through reCAPTCHA).
• Improving the website user experience.
• Complying with applicable legal obligations.

4. Legal Basis for Processing

Data processing is based on the following legal grounds under GDPR:

• Your consent (Art. 6(1)(a) GDPR) — when submitting contact or access request forms.
• Our legitimate interest (Art. 6(1)(f) GDPR) — for website security, fraud prevention, and service improvement.
• Legal obligations (Art. 6(1)(c) GDPR) — for compliance with applicable legal requirements.

5. Data Retention Period

Data collected through contact and access request forms is retained for the duration necessary to fulfill the purpose for which it was collected, but no longer than 2 years from the last interaction. Automatically collected technical data is anonymized or deleted within 14 months.

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can request correction of inaccurate or incomplete data.
• Right to erasure — you can request deletion of your personal data, subject to legal obligations.
• Right to data portability — you can request transfer of your data in a structured, commonly used format.
• Right to object — you can object to the processing of your data based on our legitimate interest.
• Right to withdraw consent — at any time, without affecting the lawfulness of prior processing.
• Right to lodge a complaint — with the National Supervisory Authority for Personal Data Processing (ANSPDCP).

To exercise these rights, please contact us at hello@keyticket.eu.

7. Cookies

Our website uses essential cookies for the proper functioning of web pages. Google reCAPTCHA Enterprise may set additional cookies necessary for security verification. We do not use advertising or marketing cookies.

8. Third-Party Services

We use the following third-party services that may process personal data:

• Google reCAPTCHA Enterprise — for protecting forms against abuse. Data is processed in accordance with Google's Privacy Policy.
• Azure Communication Services (Microsoft) — for sending emails generated by contact forms. Data is processed in accordance with Microsoft's Privacy Statement.

9. Contact

For any questions or requests regarding the processing of your personal data, you can contact us at:

• Email: hello@keyticket.eu
• Company: KeyTicket Solutions S.R.L., Oradea, Romania